AT&T is threatening to terminate the accounts of a pair of iPhone users because they’re costing the company too much money.
“AT&T is firing us as iPhone users,” says Penny Alexander, who lives in Dadeville, Alabama, with her husband John.
In late November the Alexanders received a letter from AT&T saying that because they didn’t live in an area directly serviced by AT&T’s network, more than half their calls were being routed through another company’s network. Thanks to roaming charges, the pair are costing AT&T too much money.
“This situation is rare,” the letter said, “but when it happens, our operating costs increase significantly which makes it difficult for us to keep our rates affordable for all other customers.”




